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12112 Quick Fox Lane Bowie, MD 20720.
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ICSG, Inc has significant experience in designing, standing up and managing Service Desks. We employ ITIL and product specific certified technicians to ensure that your front line is effective as possible. We provide.
We provide effective support, no matter your location
ICSG.Inc gives worldwide, 24x7x365 Service Desk answers for medium and huge endeavors. Our SME's will dissect, structure, and actualize administration work area arrangements that meet your authoritative SLA's and outer consistence necessities. Our group is prepared for worldwide help, and comprehends the social and remote help subtleties required to be compelling.
Proven solutions include:
- Service Desk design
- Service Desk implementation
- Remedy, Service Now, & Salesforce implementations
- Onsite and outsourced Service Desk models
- Knowledge base implementations
- Metric and quality reporting design and automation
- Product specific service desk support
- Remote access, chat, VOIP and other collaboration implementations